How to Order / Terms of Sale

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LIVESTOCK
 
Delivery Charges:
All UK orders are sent via Royal Mail Special Delivery (to arrive next day before 1pm)
This is charged at £6.50 for your whole purchase.
 
Orders to the rest of Europe, are sent via Recorded Air Mail.
This is charged at £10.00 for your whole purchase.
 
- FREE DELIVERY ON ALL ORDERS OVER £100.00
 
Making A Purchase:
- We accept payment by Visa, Mastercard, Swith, Solo, Cheque, Postal order & Cash.
 
Please make your cheque payable to BUGS DIRECT UK

send to:
BUGS DIRECT UK
2 WELL COTTAGES
DEVON TQ11 0JU
ENGLAND
 
VAT: All prices are exclusive of VAT.

Terms of Sale
: Live arrival is guaranteed on livestock sent within the UK.
Once payment is received. Orders are usually processed within 5 working days, but please allow a maximum of 28 days. Any DOAs (dead on arrival) or shorts must be reported immediately (upon arrival), livestock guaranteed for 24hrs. Any DOAs or shorts within the given period must be returned immediately to qualify for refund. Livestock subject to availability and price alteration. Scientific names are, to the best of our knowledge, correct. We accept no liability for species found to be incorrectly identified.
 
In the unfortunate event of any stock arriving dead, please carefully pack the specimen and return it for a full credit.
We regret that we cannot issue refunds other than against the return of the specimen.
The procedure is:
1. email within 24hrs of receipt to obtain a reference number and to establish a delivery date.
2. Return the Item.
3. We will credit your card or issue a cheque according to your payment method.
4. Regrettable, it is impractical to replace the loss.
Export Orders: We export Livestock to Europe only. Importing livestock is at your own risk. Once we have sent the order, we no longer claim responsibility. It is your responsibility for ensuring the legality of importing the goods into your country. Live arrival is not guaranteed.
 
Please Note: All of the Tarantulas, Scorpions & some of the other Invertebrate are venomous, toxic or poisonous. You are buying these creatures at your own risk. We cannot be held responsible for any injury or fatality caused by any of the insects/invertebrates. It is essential that, before buying any of the insects/inverts., you know how to look after them. Care sheets can be found on the website, in addition we offer a selection of useful books.
 
 
DRYSTOCK
 
Delivery Charges:
All UK orders are sent via 1st Class Registered Mail.
This is charged at £1.99 for your whole purchase.
 
Orders to the rest of the World, are sent via Recorded Air Mail.
This is charged at £3.99 for your whole purchase.
Express shipping is also available at extra cost.
 
- FREE DELIVERY ON ALL ORDERS OVER £100.00
 
Making A Purchase:
- We accept payment by Visa, Mastercard, Swith, Solo, Cheque, Postal order & Cash.
 
Please make your cheque payable to BUGS DIRECT UK

send to:
BUGS DIRECT UK
2 WELL COTTAGES
DEVON TQ11 0JU
ENGLAND
 
VAT: All prices are exclusive of VAT.
 
Terms of Sale: Once payment is received, orders are usually processed within 5 working days, but please allow a maximum of 28 days. Some goods are shipped from our Thailand office via Airmail or Express coureir, delivery times vary. Prices subject to availability and price alteration. Scientific names are, to the best of our knowledge, correct. We accept no liability for species found to be incorrectly identified.
 
Export Orders: We export World-Wide. Importing is at your own risk. Once we have sent the order, we no longer claim responsibility. It is your responsibility for ensuring the legality of importing the goods into your country.
 
 
INSECT FRAMES
 
BUGS DIRECT LTD
Company # 06181289
VAT # 891521025

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